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Punk-Kin Terms and Conditions

Effective Date: 2024/09/27

1. Introduction

Welcome to Punk-Kin! By accessing and using our website (www.punk-kin.com), you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making any purchases or using our services. If you do not agree with any part of these terms, please do not use our website.

2. General Information

3. Use of the Website

By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. You agree to use our website only for lawful purposes and not to engage in any activity that may harm the website, its content, or other users.

4. Product Information

We strive to provide accurate information on our products, including descriptions, prices, and availability. However, we do not guarantee that all information is up-to-date, complete, or free of errors. We reserve the right to correct any inaccuracies, change, or update product information without prior notice.

5. Orders and Payments

  • Placing an Order: By placing an order on our website, you agree to provide accurate information, including payment and shipping details.

  • Order Confirmation: After placing an order, you will receive an email confirmation. This confirmation does not guarantee acceptance of your order, as all orders are subject to availability and our acceptance.

  • Payment Methods: We accept payments through Yoco and PayPal. You can pay using credit/debit cards or other payment options available through these payment gateways.

  • Currency: All prices are listed in South African Rand (ZAR) and may be subject to taxes and shipping fees, which will be calculated at checkout.

  • Right to Cancel: We reserve the right to cancel any order for reasons including, but not limited to, product unavailability, errors in product or pricing information, or suspected fraudulent activity.

6. Shipping and Delivery

  • Shipping: Orders are shipped via [Shipping Carrier]. Shipping times and costs vary depending on the destination and shipping method chosen at checkout.

  • Delivery: Estimated delivery dates are provided as guidelines and are not guaranteed. We are not responsible for delays caused by customs clearance or other unforeseen circumstances.

  • International Shipping: Customers are responsible for any customs fees, taxes, or import duties incurred during international shipping.

7. Returns and Exchanges

At Punk-Kin, we want you to be satisfied with your purchase, and we offer exchanges as the primary method of addressing any concerns.

  • Exchanges:

    • We offer exchanges within 30 days of receipt if you wish to swap your product for a different size, color, or item.

    • The item must be in its original condition, unworn, unwashed, and with all tags attached.

    • Customers are responsible for shipping costs for sending the item back to us and for receiving the exchanged item.

    • Exchange requests can be made by contacting our customer support at  punkkinmerch@gmail.com  .

  • Returns:

    • Returns are only accepted within 7 days of receipt and must include a valid reason (e.g., defective product, incorrect item received).

    • The item must be in its original condition, unworn, unwashed, and with all tags attached.

    • Customers are responsible for return shipping costs.

    • If the return is approved, refunds will be processed using the original payment method within [Number of Days, e.g., 7-10 business days] after we receive the returned item.

  • Process: To initiate an exchange or return, please contact our customer service team at punkkinmerch@gmail.com with your order number and details of the item(s) you wish to exchange or return.

8. Product Care and Safety

Customers are responsible for the proper use and care of the products purchased from Punk-Kin. Clothing and accessories should be handled in accordance with care instructions provided with each product.

9. Limitation of Liability

Punk-Kin is not liable for any direct, indirect, incidental, or consequential damages that may result from the use or misuse of our products. This includes, but is not limited to:

  • Piercings and Jewelry: Customers are responsible for proper care, cleaning, and use of piercing jewelry to prevent infections or adverse reactions. It is recommended to consult with a professional piercer regarding the correct use and aftercare of these products. Punk-Kin is not liable for any health issues, including infections, injuries, or allergic reactions, resulting from improper use or lack of aftercare.

  • Clothing and Accessories: Customers should check for any potential allergens in clothing materials before use. Punk-Kin is not liable for allergic reactions, skin sensitivities, or other health concerns related to materials used in our products.

  • Product Use: It is the customer’s responsibility to follow all care instructions for our products. Failure to do so may result in damage or injury, for which Punk-Kin is not responsible.

While we strive to provide high-quality products, we do not guarantee that every product will meet individual customer expectations. Any issues with product quality must be reported to us within the applicable exchange period of 30 days or the return period of 7 days as outlined in our return and exchange policy.

10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

11. Intellectual Property

All content on this website, including text, images, graphics, logos, and designs, is the property of Punk-Kin and is protected by intellectual property laws. You may not reproduce, distribute, or display any content from our website without our express written consent.

12. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website signifies your acceptance of the updated terms.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in South Africa.

14. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at:

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